Sunday, December 27, 2009
WHEN IS A RESERVATION NOT A RESERVATION?
A year ago I made the decision not to spend Christmas 2009 in Maine. I wanted something completely different, break the mold, welcome the new. Los Angeles was the most obvious choice as my closest friend lives there and we usually spend some "holiday" time together.
Searching for competitively priced airline travel tickets began in early July, 2009. AIR TRAN consistently offered the best pricing. Portland to Baltimore, Baltimore to Los Angeles. Outbound and inbound time schedules worked for me. Although I had never flown AIR TRAN, they advertised winning some air travel award. "Can't be all bad," I thought! (Oh, yes it can!)
My reservation, with confirmed seat assignments (costing me extra,) was made and paid for on July 29,2009.
Plans for "Christmas in LA " were underway. A weeks worth of holiday festivities planned. Presents were purchased, packed and shipped early as not to get lost in the holiday mailing madness. Everything was received at appointed LA destination before Thanksgiving. All I had to do was work until the 19th, pack my bags and be gone.
The first glimpse of a problem presented itself when I attempted to print boarding passes on the evening of December 19. The AIR TRAN site informed me that the flight had been cancelled and directed me to call 800airtran (800.247.8726.) Following their directions I did just that. The menu options NEVER GAVE ME THE CHOICE to speak to a live person, and after much listening to their check-in and baggage information, THE CALL WAS DROPPED! This happened three times, totally sixteen minutes of listening to the same tape. After multiple attempts to get the information "they" directed me to get from their 800 line, I learned that my departing flight from Portland was on time. Since it left at 6:15 am, I needed to grab whatever sleep I could because the 3:30 am alarm buzzer would come early.
At 4:30 am on December 20, 2009 I stood at the AIR TRAN counter. My bag was weighed and checked and the Boarding Pass for Seat 16F, PWM to BWI, was in my hand. The Boarding Pass for Seat 15F, BWI to LAX, was not forthcoming. "We can only get you to Baltimore." Three hours later I left the Portland Jetport with confirmed seats on flights scheduled for Dec. 21.2009.
Same drill next morning. Standing before the AIR TRAN counter crew at 4:30 am, I'm notified that Flight 430, Portland to Baltimore is running two hours late because the crew was late getting in. I asked, "How am I going to make my Baltimore to LAX flight, #60, which departs Baltimore at 9:20am?" I'm told they won't hold the plane because it's already over-sold and that they can't get me to LA until December 25, 2009. To put it mildly, I'm in shock. My entire Christmas has been shipped to Los Angeles. I wasn't the only "Reserved" AIR TRAN passenger in shock. A college student was told they couldn't get him to his destination until Dec. 23. Another gentleman was told ,"Nothing for two days!" My guess is that the percentage of displaced AIR TRAN passangers is significantly high. FAA, where are you?
To add insult to injury, AIR TRAN refuses to return my money, which they've now had the use of, interest free, for five months. I'm told to collect from the travel insurance. To date, they have ignored my request to FAX me the necessary documentation I need to make the insurance claim. Any communication with AIR TRAN CUSTOMER SERVICE HAS BEEN TOTALLY UNSUCCESSFUL. During a phone call at 7:25am on December 24, 2009 a supervisor named Janice told me to call AIR TRAN PUBLIC RELATIONS. That number is 866.247.2428.
Whoever you are, the person who paid more money for Seat 15F, AIRTRAN flight #60, BWI to LAX on December 20, 2009, I hope you had a very Merry Christmas. I've learned the hard way that with AIR TRAN, a reservation isn't really a reservation. I believe the AIR TRAN practice is frought with negligence.
Sunday, December 20, 2009
Portland's Most Recognized Tree
Sunday, December 13, 2009
GIFTING: BEYOND ORDINARY
From glass to woven sweet grass, an Indian summer visit to the Abbe Museum in Bar Harbor, Maine introduced me to the finely woven baskets by members of Maine's Wabanaki tribe. The freshly harvested sweet grass, from which the baskets are woven, emitted the perfumed scent of a sweet, Maine, August day. Selecting the very affordable candy basket for $30 to the intricately created acorn basket for $130, the signed baskets of all shapes and sizes, indigenous to the Native American culture, are treasures. The weavers who create product for the shop also have their work on exhibit in the galleries. Gift a candy basket holding a package of tea from the Native American Tea Company. There's a soothing idea sure to please...and a percent of after tax profits from the tea supports scholarships at Sitting Bull College in South Dakota. See more at http://www.abbemuseum.org/.
Now for the quirky and really original! I found Aimsel's album cover, spiral bound books last season but was shopped out. Re-found them this year and was ready to purchase. Every one has a favorite group that recalls very special moments. Re-live them again, and keep sacred notes or drawings in these journal/sketch books. My memory will be dancing with images of graduate school days at Emerson College in Boston. FAME, the movie and hit sound track, was fresh on the big screen and so Emersonian. Have a special request, contact Aimsel at aimselponti@yahoo.com. Be in the moment with the best of the past! "I want to live forever....!" Or if you recognize the line, "We forgot about the flowers," this is your gift of choice. Nothing but fun and creative endeavors...almost guaranteed.
FINALLY! Just found these high-tops with custom knit sweaters! PRETTY SNEAKY! Seriously. Katie Worthing creates customized hand knit "sweaters...booties" for high-top sneakers. Now is this cool or what?I can see them walking down Melrose Avenue in West LA! Or how about Winter Carnival in Quebec City. There's no stopping the cozy, hip beat of these PRETTY SNEAKY sneakers! In the chill of winter, keep your toes toasty. http://prettysneaky.etsy.com/ or prettysneaky@hotmail.com
If you're still stuck for "What to Give," give some thanks for all the wonder that abounds.
Happy Holidays to all. I'm LA bound for a breath of Pacific air and Palm Desert light.
Friday, November 20, 2009
BEING THANKFUL
For one day each year, the United States stops to "Give Thanks"... and over indulge. "Eat like there's no tomorrow!" Simply stated, this is not my favorite holiday.
FAMILY, FRIENDS & PETS
Top of Cadillac MountainDaisy & CeCe
WRITING & WORK THAT NURTURES AND SUSTAINS.
Two years ago when I began writing The Maine Morning Report and sending it to friends, their response was, "You need to BLOG!" The term was new and the concept completely foreign.With encouragement and guidance, http://mainemorningreport.blogspot.com/ was born. Readers of the blog sustain me and I'm delighted that you enjoy my jottings of simple daily adventures. Writing feeds my soul. In addition to the writing, I'm work for a company that I've had a customer relationship with for years. Being on the other side of the desk provides me with the opportunity to meet other devotees from around the world. What joy I receive from sharing the Brooks Brothers' tradition with generations past, present and future.
All of this adds up to bountiful daily thanks. So, as the seasonal message of fabricated needs assaults our waking hours, try practicing "being thankful." With a reverence to the past, an optimistic eye to the future, yet being firmly planted in today, one can experience LIVING THANKFULLY.
Thursday, October 22, 2009
PUMPKINS
Happy Halloween and may a pumpkin put a smile on your face and a glow in your heart.
Saturday, August 15, 2009
EXPLORING MAINE, 2009: MY PICK
Saturday, July 25, 2009
DISCOVERING JUNE
Saturday, July 18, 2009
A VERY PLEASANT STREET
Thursday, June 25, 2009
THE LOST JUNE of 2009
Sunday, May 17, 2009
ON THE FOOT PATH
Wednesday, May 6, 2009
FIRST FRIDAY ART WALK, MAY 2009
Saturday, April 25, 2009
LEAVE IT BETTER THEN YOU FOUND IT
Thursday, April 23, 2009
"NEW" ON THE BLOCK
As for AUCOCISCO, they'll unwrap their new space for First Friday Art Walk on May 1. Bring a May Basket and welcome Andres and his team to the neighborhood. I'm glad to have them on my routine town and art walk.
Tuesday, April 14, 2009
EASTER IN THE EAVE
EGGSPRESSION!
Tuesday, April 7, 2009
S....S.....S....SPRING
Assembling Easter baskets for my son and friends. One is never too old to dye Easter eggs and wish for a chocolate bunny.